Cancellation & Refund

REFUND POLICY

  • Refund/Replacement can be made if the customer establishes that the condition of the product is faulty or if the product is different from what you have ordered
  • If the seal of the product is opened and the product is not faulty then Return/Replacement will not be applicable. Buyer needs to bring the issue to our attention either by emailing us theitgear@gmail.com or by calling us Through Telephone: +91-9980999044
  • We will refund within 3 to 5 working days from application date if it requires to refund. It can take upto 7 working days to reflect in your account (original source) after refund.
  • In case of a Return/Replacement, we process the refund once the products have been received and verified at our warehouse. 
  • If in case the product is asked for Refund/Return policy due to some issue in the product, "THEITGEAR" will check the product on the issue. If there is an issue in the product, "THEITGEAR" will refund the amount. If there is no issue in the product "THEITGEAR" will not be responsible for product issue and the product will be delivered back to same delivery where the product had been delivered with a delivery charges. 



CANCELLATION POLICY

  • Cancellations will be considered only if the request is made within 24 hours of placing an order .
  • If you want to cancel the order before your product has been dispatched, we will initiate the refund after deducting a payment gateway of the order value within 24 business hours after receiving the cancellation request.
  •  Cancellation will not be accepted during the offer periods .
  •  If the payment was made through our payment gateway then it will be refunded in same account by which the payment was done, in case of BANK TRANSFER and COD orders refunds will be done only in buyer’s bank account.
  • If you want to cancel the order before your product has been dispatched, we will initiate the refund after deducting a nominal charge of 2.5% of the order value within 24-48 business hours after receiving the cancellation request.
  • No Cancellation On Pre-Order products and orders made during special occasion/offer. If you still want to cancel, we will deduct cancellation charges.
  • You must return in its original and proper packaging with company seal, for a refund With the Invoice Issued.
  • We will not accept any type of damage/defective, seal broken or wrong product from customers for cancellation or return/refund of products.

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