Cancellation and Refund Policy
- If you want to cancel the order before your product
has been dispatched, we will refund the full amount of order value within 48
business hours after receiving the cancellation request.
- After the
products dispatched you can cancel the products if any damage/defective seal broken or wrong product
- If your product has been dispatched or delivered to
you then we will refund the amount after deducting the shipping charges levied
on your order.
- And the shipping charges will be deducted
- No cancellation on Pre-Orders
- your purchase is
covered by our money-back guarantee.
- If request received before the
order is dispatched and payment done via Bank Transfer.100% REFUND, and payment done via payment Gateway, payment Gateway fee
will be deducted as they won’t refund their fee after the transaction is
successful 95% REFUND
- If request received after the order is
dispatched. 90% REFUND
- IT’S ADVICABLE TO
MAKE THE VIDEO WHILE THE UNBOXING THE
- If you have received
an item that is damaged/defective or wrong, on delivery time just contact us at
the earliest. We will not accept any complaint of any order after 5 (FIVE) days
from the date of delivery of the order.
- We will not accept any type of
damage/defective, seal broken or wrong product from customers for return
/refund of products.
- If you have ordered
multiple items, you can initiate a return/refund for any individual item.
- You must return the
order in original and proper packaging.
- We ship throughout India across all
locations served by reputed courier companies.
- Once your order has
been dispatched, you will receive an email with the details of the tracking number
and the courier company that is processing your order.
- You can track the
status of your package 24 hours after your order is dispatched from our store.
- Delivery will not be redirected/
redelivered to any other address without extra charges. We will attempt
delivery of the items only once. In case the delivery is not executed during
the attempt, the customer shall still be charged for the order and no
re-delivery may be possible.
- We package our products in boxes, which
are covered in a plastic layer. Each individual product is packaged in bubble
wrap while fragile items are safely secured with additional bubble wrap.
- Cash on Delivery
(COD) Service is not available.
- Any kind of delay in
shipment by courier company THE IT GEAR is not responsible.